REGULATORY COMPLIANCE

Exceed the standard.

In an unregulated industry, we chose to be regulated.

You deserve the best. The best comes with the highest standard.

In concert with the Retirement Home Regulatory Authority (RHRA), we applied the most strict rules to the way we do business so that you can have peace of mind knowing our Members are receiving the best care.

Here are some things you should be aware of:

Retirement Homes Act

The Retirement Home Act are the laws that govern retirement homes.

Read full Act

Read Plain Language Guide

Integrated Accessibility Standards Act 199/11

This Regulation establishes the accessibility standards for each of information and communications, employment, transportation, the design of public spaces and customer service.

Read here

Accessibility or Ontarians with Disabilities (AODA) and Human Rights Code

Learn about your rights and responsibilities under the Code and the AODA and how they affect you at work, in services and in housing.

Read here

Accessibility Standards for Customer Service

This Regulation establishes accessibility standards for customer service and it applies to every designated public sector organization and to every other person or organization that provides goods or services to members of the public or other third parties and that has at least one employee in Ontario.

Read here

Invest in your peace of mind

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