Exceed the standard.
In an unregulated industry, we chose to be regulated.
You deserve the best. The best comes with the highest standard.
In concert with the Retirement Home Regulatory Authority (RHRA), we applied the most strict rules to the way we do business so that you can have peace of mind knowing our Members are receiving the best care.
Here are some things you should be aware of:
Accessibility Standards for Customer Service
This Regulation establishes accessibility standards for customer service and it applies to every designated public sector organization and to every other person or organization that provides goods or services to members of the public or other third parties and that has at least one employee in Ontario.