REGULATORY COMPLIANCE
Exceed the standard.
In an unregulated industry, we chose to be regulated.
You deserve the best. The best comes with the highest standard.
In concert with the Retirement Home Regulatory Authority (RHRA), we applied the most strict rules to the way we do business so that you can have peace of mind knowing our Members are receiving the best care.
Here are some things you should be aware of:
Retirement Homes Act
Integrated Accessibility Standards Act 199/11
This Regulation establishes the accessibility standards for each of information and communications, employment, transportation, the design of public spaces and customer service.
Accessibility or Ontarians with Disabilities (AODA) and Human Rights Code
Learn about your rights and responsibilities under the Code and the AODA and how they affect you at work, in services and in housing.
Accessibility Standards for Customer Service
This Regulation establishes accessibility standards for customer service and it applies to every designated public sector organization and to every other person or organization that provides goods or services to members of the public or other third parties and that has at least one employee in Ontario.
Invest in your peace of mind
